Customer Satisfaction Guarantee
Return & Refund Policy
At REEF, your satisfaction is our top priority. We stand firmly behind the quality of our products and want you to be completely happy with every purchase. If for any reason you are not completely satisfied, we offer a comprehensive 30-Day Money-Back Guarantee.
- Return Window: 30 calendar days from delivery date
- Return Shipping Cost: FREE (We provide a prepaid return label upon request)
- Restocking Fee: $0.00 (No restocking or processing fees)
- Refund Method: Original method of payment
- Processing Time: 5–7 business days after inspection
1. Eligibility for Returns
To qualify for a refund under our 30-day policy, returned items must satisfy the following straightforward requirements:
- The return request must be submitted within 30 days of the recorded delivery date.
- Items must be unworn, unwashed, and in their original, resalable condition.
- All original packaging, accessories, tags, and documentation must be included.
2. How to Initiate a Return
Returning an item is simple and hassle-free:
- Contact Customer Support: Send an email to [email protected] with your Order Number, contact information, and reason for return.
- Receive Your Prepaid Return Label: Our support team will verify your order details within 24 hours and issue a Return Merchandise Authorization (RMA) along with a complimentary prepaid shipping label.
- Pack & Ship: Securely package the item in its original box, attach the prepaid label, and drop off the package at the designated carrier location (USPS, FedEx, or UPS).
- Inspection & Refund: Once received at our facility, our quality assurance team inspects the item within 2 business days. Your refund will be issued immediately back to your original payment method.
3. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during transit, or different from what you ordered, please contact us immediately at [email protected] within 7 days of delivery with photos of the issue. We will arrange a free immediate replacement or a 100% full refund including all original charges at no additional expense to you.
4. Exchanges
If you prefer an exchange (e.g., a different size, color, or model), please let our support team know when requesting your return. We will prepare and dispatch your replacement order as soon as your return package is scanned by the carrier.
5. Contact Us Regarding Returns
For any questions regarding returns, refunds, or exchanges, please contact our support team:
- Email: [email protected]
- Phone: +1 (844) 364-7333
- Mailing Address: 9005 Lionshead Way, Littleton, CO 80124
- Business Hours: Monday – Friday: 9:00 AM – 5:00 PM EST